Discover how EASY it is to ENHANCE your healthcare experience.

MyHealth Plus is a simple and convenient way to connect with us here at Primary Care Plus and coordinate many of your healthcare needs online – without having to make extra phone calls, leave messages or wait on hold for answers.

You can use your My Health Plus online account to:

  • Request and keep track of your appointments
  • Send and receive messages from your healthcare team
  • Access your lab results
  • Request prescription refills
  • View your personal health records
  • Receive important health reminders
  • Access your visit summary after each appointment

Simple. Convenient. Secure.

It’s easy to sign up and start using your secure My Health Plus account. Simply provide us with your email address, and then you’ll receive an email with easy instructions on how get started. Using your secure username and password, you’ll be able to access your health records, request appointments and more – from any computer or iPhone with an Internet connection.

Have questions about My Health Plus?
Get answers here.

How do I sign into My Health Plus account?
  • Simply provide us with your email address and we will assign you a user name and password to access your My Health Plus account.
I forgot my username. What should I do?
  • On the log in page, click [Can’t access your account?]. Select the ‘Username’ button to indicate you forgot your username then click the [Next] button.
  • The “Username Recovery Help” window appears. You have the option of entering your ’E-mail address’ or ‘First Name/Last Name/Date of Birth’ to identify yourself to the system. Click the [Next] button.
  • The ‘User Recovery Help’ window pops up. Portal Support then sends an e-mail to your e-mail address, providing the correct credentials. You can now use the correct Username to log in.
I forgot my password. What should I do?
  • On log in page, click [Can’t access your account?]. Select the ‘password’ radio button to indicate you forgot your password, and then click the [Next] button.
  • The ‘Password Recovery Help’ window appears.  Enter your ‘Username’ to identify yourself. Click the [Submit] button.
  • The ‘Password Recovery Help’ window pops up with a confirmation message and indicates an e-mail message has been sent to your e-mail inbox with password recovery link named ‘Reset My Password.’
  • Patient Portal Password Recovery’ window opens. Enter your the ‘Username’ and type in the ‘answer’ to your Security Question associated with your account.  Then, click the [Submit] button.
  • If the Security Question is not set up for your account, you are asked to enter your ‘date of birth’ or ‘phone number’ to authenticate.  The ‘New Password’ window opens.  Enter your ‘new password’, then re-enter the ‘new password’ to confirm it. If necessary, refer to the ‘Password Guidelines’ on the window to create a secure password.
Can I change my email address that I used to sign up for this patient portal? If so, how?
  • Yes, simply provide us with your new email address at your next visit.  We will update the system to reflect your new email address.
Can I assign a new user/owner to the account -- Account owners may need to be changed, for example, when a patient becomes independent.
  • Yes, contact your physician’s office to reassign a new user. 
I’ve exceeded my number of log ins and can’t access My Health Plus account. What does this mean? What do I need to do to be able to access my account?
  • With five (5) unsuccessful attempts to log into your account, you will be locked out of your account.  This is a security measure we instated for all patients.  Allow five (5) minutes for your account to refresh itself.  To reset your password, call the office.
Can I only access the portal while I am physically in the clinic?
  • No, My Health Plus is available on any computer, tablet or iPhone with an internet connection.
Is there a mobile app I can download to access my My Health Plus account?
  • Yes, there is a free mobile app named “healow” that is available for iPhones only.  There currently isn’t a mobile app for androids.
Why do I need to select a security question?
  • The security question is one more layer of security for your personal health information.
What’s the dashboard and what can I find there?
  • The Dashboard displays key messages from Primary Care Plus to patients giving them access, at Primary Care Plus’ discretion, to personalized messages, medical records, current medications and more.
Can I pay my bill online?
  • Online bill payments are not accepted online at this time, but may be added in the future.
I need to update personal information (i.e., address, email address, phone number, etc.) in my account. What steps do I need to take?
  • Log into your My Health Plus account.  Once logged in, click [My Account], click on [Personal Information].  Update the appropriate information and click [Submit] in the bottom right hand corner.
Can I access my ‘After Visit Summary’ print outs from my account on the patient portal?
  • Yes.  First you need to log into your My Health Plus account.  Once logged in, click [Medical Records].  Then, click on [Visit Summary].  A list of all After Visit Summaries from previous visits is listed.  Highlight the desired summary and double click it to open.
Can I request a prescription refill through my account?
  • Yes.  First, log into your My Health Plus account.  Once logged in, click on [Messages].  Then, click [Refill Requests].  A list of all your medications is provided; click on the medicine needed to be refilled.  Then, click on the [Refill Request] button on the bottom left.
Where can I find my lab results online?
  • First, log into your My Health Plus account.  Click on [Medical Records], then [Lab/Diagnostics Reports].  A list of all lab or diagnostics reports are listed by date
Am I able to schedule an appointment through my account?
  • No, you are not able to schedule an appointment.   But, you are able to request an appointment.
  • By requesting an appointment via My Health Plus, you are providing to your doctor the day(s) and times(s) that work with your schedule.
  • We will call you to confirm your appointment date and time based on availability.  The earliest you can request an appointment is three (3) business days from the day you are making the request.  For example, if you are requesting an appointment on a Monday, Thursday of that same week is the earliest day we can schedule you an appointment.
Can I reschedule an appointment through the patient portal?
  • There is an option where the patient can request an appointment to be rescheduled as long as it is 3-business days out from the current date.  Simply click [Appointments] in the menu bar, and then click [Upcoming Appointments], [Reschedule], click [ok].  Fill out the requested fields of information needed to reschedule an appointment.  Then, click [Submit].
Can I see a list of all my previous appointments?
  • Yes, you can see a list of your previous appointments.  Once logged into your My Health Plus account, click on [Appointment] in the Menu Bar, and then select [Historical Appointment]. A list of all your previous appointments is included in chronological order.  Click on an appointment to see further details.
What’s the Health Tracker?
  • The Health Tracker enables patients to review alerts and reminders sent to them from the practice.
Do I need a certain type of internet browser to access the Portal?
  • Yes, Internet Explorer 8, 9 or 10, Firefox and Chrome.
Can more than one person (i.e., spouse, parent/child) use the same email address, username and password to access both sets of records?
  • More than one person can use the same email address, but each person will need to establish their own username and password.  For example, Mr. and Mrs. Smith are married and both share one email address, smith@gmail.com.  Both Mr. and Mrs. Smith can establish a My Health Plus account, but each person needs to use their own unique user name and password.  Mrs. Smith can use ‘Smith1’ and Mr. Smith can use ‘smith2.’  When either person logs in with their respective user name of ‘smith1’ or ‘smith2,’ you will only see the information for that person logging in.  Similarly, when Mrs. Smith’s items are published the email would be addressed to Mrs. Smith and Mrs. Smith could view it under the ‘smith1,’ but Mr. Smith could not view it under the ‘smith2’ login.
I don’t want to receive email notifications and/or alerts to my email address from my doctor. How do I turn these off?
  • Currently there isn’t an option to turn off notifications from your My Health Plus account.
Information in my ‘Medical History’ section is inaccurate. Who should I contact about updating/revising it?
  • Please contact your physician’s office during normal business hours to request an update of any personal health information.
Who do I contact if I am locked out of my account?
  • Call your physician’s office during normal business hours for assistance.
Who do I contact if I get any type of error messages?
  • Call your physician’s office during normal business hours for assistance.

 

 

 

 

Handling your health with care.